Privacy Policy - VMG Gold Buyer

Last Updated: December

1. Introduction

VMG Gold Buyer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the website or when you choose to participate in various activities related to the website.
Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

Create and manage your account.
Process your transactions and send you related information.
Email you regarding your account or order.
Fulfill and manage purchases, orders, payments, and other transactions related to the website.
Increase the efficiency and operation of the website.
Monitor and analyze usage and trends to improve your experience with the website.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 21. If you become aware of any data we have collected from children under age 21, please contact us using the contact information provided below. As mentioned in our terms, anyone under 21 requires parental/guardian written consent for transactions.

7. Your Rights and Choices

You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

8. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

VMG Gold Buyer
Coimbatore, Tamil Nadu, India
Phone: +91 97775 47775
Email: sellgold@vmggoldbuyer.com

Frequently Asked Questions

Get answers to common questions about selling gold with VMG Gold Buyer

Do you provide cash for gold instantly?

Yes, we provide instant cash payment immediately after testing and valuation. For larger amounts, we can transfer via IMPS/NEFT instantly to your bank account.

How do you check purity?

We use advanced German XRF Karat-meter machines to check purity non-destructively in front of you. The process is transparent.

What documents are required?

You need to carry a valid Government ID proof (Aadhar Card, PAN Card, Voter ID, or Passport) and your purchase bill if available.

Can I sell gold without a bill?

Yes, you can sell gold without a bill. However, you must provide valid government-issued ID proof (like Aadhar or PAN card) and complete the mandatory KYC process at our branch.

Is there a minimum or maximum limit on the gold I can sell?

There is no strict minimum or maximum limit. Whether you have a small ornament or bulk jewelry, we accept all quantities. For exceptionally large transactions, we recommend reaching out to us beforehand.

What if I want to cancel the sale after evaluation?

Our evaluation process is free of cost and obligation. If you are not satisfied with our offer, you can simply take your gold back without any charges.

Will my gold be damaged during testing?

No, we use German-made XRF machines for testing, which is a non-destructive method. Your gold will not be melted or damaged during the purity check.

Can I track the gold rate before visiting?

Yes, you can track the current gold rate on our website or by calling our customer care. We always offer the most competitive market rates.